FAQs

SHIPPING & DELIVERY

UrCoolest Beauty supports secure payment methods:

- PayPal- Credit cards (Visa, MasterCard, American Express etc.) Currently we do not accept money orders, bank wires or bank transfers. Additional methods of payment may be offered in the near future.

We ship globally. We’ll make sure to send you a shipping notification with a tracking number via email as soon as your package ships. After getting the confirmation e-mail that your order has been shipped, you can track it at - Take Orders

Delivery Type – Air/GroundDelivery Time - 7-19 Business daysDelivery charge – included

International orders take a bit longer due to customs and local carrier delivery processing. Average delivery estimates from the time of purchase are:

European Union: 7-14 business days

US: 7-14 business days

Canada: 9-14 business days

Israel: 14-19 business days

Australia: 14-19 business days

New Zealand: 14-19 business days

Orders are processed and shipped within 1-3 business days via standard shipping. You will receive an email notification with a tracking number as soon as your package ships. Once you have received your email notification containing your tracking information, you can track it at - Track Order

Please allow 24-48 hours from the time you receive your tracking code for the system to update.

Once it leaves our hands, we no longer have control over your package. Using the tracking information provided in your shipping notification email, please address any shipping related queries to your respective local postal service, UPS or DHL outlet.

For this matter, please send an Email to service@urcoolest.com 

Please specify your order ID and your email address and we will process it for you.

We are happy to help. Please send photos of any product damaged in shipping to service@urcoolest.com, and we will assist you. We must be notified within 48 hours of package delivery. We will require photos of both the product and the shipping box in which it arrived.

PRODUCT INFORMATION

We source clean ingredients from all over the world. Each one is ethically tested to be the most effective and safest option available.

Full list of ingredients below:

SMOOTH FORCES HAIR MASK

Legendary pro-vitamin B5 - Panthenol, Panthenyl Ethyl Ether. Strengthening lipids (Stearyl Alcohol, Cetyl Alcohol) that act like hair's natural, healthy oils.Natural plant extract - Tocopherol (Vitamin E). Hydrolyzed vegetable protein, keratin amino acids, Perfect repair of hair damage. Fragrance, Yellow CI 18965.

SMOOTH FORCES SHAMPOO

Dimethicone, Dimethiconol, Glycerin.
Water, Sodium Laureth Sulfate, Cocamidopropyl Betiane, Cocamide MEA.Citric acid.

No, we do not test on animals. All of our products and ingredients are cruelty-free.

Unfortunately, we do not offer product samples. Besides, our products require at least a few weeks of regular use before results can be seen.

If you are wondering whether our products are right for you, take a look at our individual product pages where we highlight key ingredients and properties to see what they can do for your hair or drop us a line at service@urcoolest.com - we will help you determine what products would work best for your hair.

Our products are designed for sensitive hair and scalps. They are hypoallergenic and non-irritating. We source organic and wildcrafted ingredients from exotic locations that specialize and deliver the most highly sought ingredients with the highest amount of nutrients from each type of plant, from each particular location.

Unlike other hair preparations, our products contain no harsh chemicals, toxins or fillers. They are natural and cruelty-free.

Congratulations on the pregnancy! During this important time, you want to do what is best for your baby and your body.

While we use only mild and natural ingredients in ratios suited for pregnant women (containing no harsh chemicals), if you are concerned about any specific ingredient, please consult your medical provider.

Allergic reactions to our products are rare. Of course, if you have been using a more synthetic line prior to using UrCoolest, you may experience some mild effects as your hair undergoes a short detox process. But after an initial adjustment period, these effects should disappear..

Feel free to email us if you are concerned about any reaction you may be experiencing. However, if the reaction is severe, immediately cease using our products.

RETURN POLICY

We are unable to accept opened or used items for return. Items are considered to have been opened once the integrity of the shipping box has been pierced, perforated or in some significant way, compromised. Unopened items however, may be returned within 30 days of purchase for a full refund, less our original shipping costs.

Steps to follow:

1: Describe the package you are returning and the nature of your complaint in as much detail as possible. Be sure to include your order and/or invoice number

2: You will receive a message with information on where to send the product(s).

3: We ask that you return the undamaged product, where possible, in the original and undamaged packaging.

4: Once your return has been processed, you will receive a credit note for the returned products. The credit note will reflect your purchase amount less our incurred delivery costs. You may elect to either apply the credit note towards the purchase of additional product or you may request a full refund.

Unfortunately we are not able to exchange products. If you would like to obtain an additional product, you will need to place a separate order.

Products may be returned within 30 days from the date of purchase. After 30 days, all sales are considered final and not eligible for return or refund.