COVID-19 UPDATES

To our UrCoolest community,

We hope that you and your loved ones are staying healthy and safe during this challenging time. As the COVID-19 pandemic is taking a new turn, we at UrCoolest are committed to doing our part to protect our community to the best of our ability.

You can still shop with us.
Our website is always open and don’t worry about placing an order as we ensure that we have sanitized your package before we deliver it to you.

Our shipping updates.
In order to offer better delivery services and provide a great experience, we have recently upgraded all of our shipping methods. Please keep in mind that the delivery may experience slight delays due to the situation.

We have taken health and safety precautions to ensure the protection of our teams in our distribution centers, and we are so grateful to them for their work and dedication.

Our team is always here to help.
We will continue to provide you with exceptional customer service via email at service@urcoolest.com. We are working remotely and ready to help with any and all questions. Please expect us to reply within 24 hours.

We thank you for your trust, patience, and understanding during this extraordinary time. Please continue to follow federal, state, and local guidelines for remaining safe and healthy.



Sincerely,

The UrCoolest Team

FAQs

Q: Are you still able to ship worldwide?

A:Yes, Now we can still ship to the world, but may be delayed

Q: How long the delay will be?

A: During this extraordinary time that is truly beyond our control, we can’t precisely answer it, but don’t worry, we will keep you posted about your order.

Q: After my order is placed, can I change my shipping address due to COVID-19?

A: Yes, you can change the address if it’s within 24 hours after your order is placed. Please send us a message at service@urcoolest.com.

Q: Can I cancel my order due to COVID-19?

A: Yes, you can still cancel your order within 24 hours after you placed the order. Please send us a message at service@urcoolest.com.